Last Updated: July 23, 2026
This Shipping Policy applies to orders placed through soranx.shop.
1. Order Processing
Orders are generally processed within 1–3 business days after successful payment confirmation.
Business days exclude weekends and public holidays.
Orders placed during promotional periods, holidays, or periods of unusually high demand may require additional processing time.
You will receive an order confirmation after checkout and a shipping confirmation when the order has been dispatched.
2. Shipping Destinations
We may ship to customers in the United States and selected international destinations.
Shipping availability may depend on:
- Delivery address
- Carrier coverage
- Product restrictions
- Customs requirements
- Local import regulations
We reserve the right to decline or cancel orders to locations that cannot be reliably served.
3. Shipping Fees
Applicable shipping charges will be displayed during checkout before payment is completed.
Any free-shipping promotion, minimum order threshold, or reduced shipping rate will be subject to the terms displayed on the Website at the time of purchase.
4. Estimated Delivery Times
Estimated delivery times are displayed during checkout or in the relevant product information.
Unless otherwise stated, estimated transit times may generally be:
- United States: approximately 7–15 business days
- International destinations: approximately 10–25 business days
Delivery estimates begin after the order has been processed and dispatched.
These estimates are not guaranteed delivery dates.
5. Tracking Information
Where tracking is available, a tracking number will be sent to the email address used when placing the order.
Tracking information may require several business days to update after dispatch.
6. Shipping Delays
Delivery may be affected by circumstances outside our reasonable control, including:
- Carrier disruptions
- Severe weather
- Customs inspections
- Public holidays
- Transportation delays
- Incorrect delivery information
- Local delivery restrictions
- High seasonal order volume
If we cannot ship within the timeframe communicated at purchase, we may contact you to request consent to a revised shipping date or offer cancellation and a refund for the unshipped order.
U.S. online sellers are generally required to have a reasonable basis for advertised shipping timelines and, when no timeline is stated, to ship within the applicable period under the FTC Mail, Internet, or Telephone Order Merchandise Rule.
7. Address Accuracy
Customers are responsible for providing complete and accurate delivery information.
Please contact support@soranx.shop as soon as possible if an address needs to be corrected. We cannot guarantee that an address can be changed after processing or dispatch has begun.
We are not responsible for delivery problems resulting from incorrect or incomplete information provided by the customer.
8. Customs Duties and Taxes
International orders may be subject to:
- Import duties
- Customs charges
- Value-added tax
- Brokerage fees
- Local handling fees
Unless stated otherwise during checkout, these charges are the responsibility of the recipient and are not included in the product or shipping price.
We are not responsible for delays caused by customs authorities.
9. Lost Packages
If tracking indicates that a package has not progressed for an unusual period, please contact us.
We may ask the carrier to investigate. Refunds or replacements will be considered after the carrier investigation and according to the circumstances of the shipment.
10. Packages Marked as Delivered
If tracking indicates that a package was delivered but you cannot locate it, please:
- Check the delivery location and surrounding area.
- Ask household members or neighbors.
- Contact the delivery carrier.
- Contact us if further assistance is required.
A carrier’s confirmed proof of delivery may be used when reviewing the claim.
11. Damaged Packages
If an item arrives damaged, defective, or materially different from the order, contact us within 7 calendar days of delivery.
Please provide:
- Order number
- Description of the issue
- Photos of the product
- Photos of the packaging and shipping label
Do not discard the packaging until the request has been reviewed.
12. Undeliverable or Refused Packages
Packages returned because of an incorrect address, refusal, or failure to collect may be subject to additional shipping charges.
If a refund is approved, original shipping fees and carrier return charges may be deducted unless the issue resulted from our error.
13. Contact
Email: support@soranx.shop
Company: Melanin Curls LLC
Address: 326 Stubbs Rd, Raeford, NC 28376, United States
