Last Updated: July 23, 2026
We want customers to receive products that meet the descriptions and information displayed on soranx.shop.
1. Return Period
Eligible products may be returned within 14 calendar days from the delivery date.
The return request must be submitted within this period. Products sent without prior return authorization may not be accepted.
2. Return Eligibility
To qualify for a return, a product must be:
- Unworn
- Unwashed
- Unused
- Unaltered
- Free from stains, odors, damage, or signs of wear
- Returned with original tags and packaging
- Accompanied by valid proof of purchase
Customers may try on apparel for size and fit, but products must remain in resalable condition.
3. Non-Returnable Products
The following products are generally not eligible for return unless defective, damaged, or incorrectly supplied:
- Final-sale or clearance products identified as non-returnable
- Products damaged through misuse
- Products without original tags
- Products showing signs of wear, washing, alteration, or contamination
4. How to Request a Return
Contact support@soranx.shop and provide:
- Order number
- Name and email used for the order
- Product to be returned
- Reason for the return
- Photographs where the item is damaged, defective, or incorrect
We will review the request and provide return instructions where approved.
Do not return products to the company address without authorization. The approved return facility may be different from our registered business address.
5. Return Shipping Costs
For preference-based returns, including size selection or change of mind, the customer is responsible for return shipping costs.
If we confirm that the product was defective, damaged upon delivery, or incorrectly supplied, we will provide an appropriate resolution without requiring the customer to bear reasonable return shipping costs.
Original shipping fees are non-refundable unless the return resulted from our error or applicable law requires otherwise.
6. Damaged, Defective, or Incorrect Products
Contact us within 7 calendar days of delivery if you receive a damaged, defective, or incorrect product.
After review, we may offer:
- A replacement
- A refund
- Another reasonable resolution agreed with the customer
We may require photographic evidence or return of the product before completing the resolution.
7. Size and Color Differences
Customers should review the size chart before ordering.
Minor differences in color may occur because of photography, lighting, screen settings, or manufacturing variations. Minor variations that do not materially affect the product may not be considered defects.
8. Return Inspection
Returned items will be inspected after receipt.
We may reject a return or reduce the refund amount where an item:
- Has been worn or washed
- Is damaged
- Has been altered
- Is missing tags or components
- Is not the item originally supplied
- Is returned in a materially reduced condition
9. Refund Processing
Approved refunds will generally be issued to the original payment method within 5–10 business days after inspection.
Additional time may be required for the bank or payment provider to post the refund.
10. Exchanges
We do not guarantee direct exchanges.
Where an exchange service is unavailable, customers may return an eligible item and place a new order for the preferred product or size.
11. Order Cancellation
Contact us as soon as possible to request cancellation.
Orders may only be cancelled before processing or fulfillment has begun. Once an order has been dispatched, it must follow the standard return process.
12. Chargebacks and Payment Disputes
Customers should contact us before initiating a payment dispute so that we have an opportunity to review and resolve the issue.
This provision does not limit any lawful rights available through a bank, payment provider, or applicable consumer protection law.
13. Contact Us
Email: support@soranx.shop
Melanin Curls LLC
326 Stubbs Rd
Raeford, NC 28376
United States
